You paid but you still don’t have access to paid features (e.g. invite teammates to workspace, etc)

Are you having trouble accessing SignHouse's paid features despite having a paid membership? There are several reasons why this might be happening, but rest assured that we have you covered with possible causes and solutions.

1. Verify your account and workspace

It's possible that you might be using an incorrect account or workspace. Please double-check that you are logged into the correct account and workspace. To confirm this, make sure that the email address associated with your account matches the one you used to sign up for your membership. Also, verify that the workspace name displayed at the top of the page is correct.

2. Check your payment status

If you are unable to access paid features, it is possible that the reason could be a failed payment. We suggest that you verify your payment information to ensure that your membership is up-to-date and that there are no issues with your payment method. This could be due to an expired credit card or insufficient funds in your account. If you have already verified your account and workspace, and your payment information is current but you are still experiencing issues, please do not hesitate to contact SignHouse's customer support for assistance in resolving the issue.