How to report a bug

At SignHouse, we strive to offer you the best e-signature experience possible. However, we understand that bugs and issues may still arise.

To ensure that we can provide you with the support and solutions you need, we have prepared this guide to help you report any bugs or issues you may encounter while using SignHouse.

What is a Bug or Issue?

At SignHouse, a bug or issue pertains to any problem or malfunction that you may encounter while using our e-signature platform.

This may include broken links, blank pages, unexpected behavior, or error messages.

What is Not a Bug or Issue?

At times, users may confuse certain features of SignHouse for bugs or issues. For instance, if a user accidentally signs a document, this is not a bug. Likewise, if a required field block is left unfilled, this is not an issue but a feature intended to guarantee the completion of the document.

Best Practices to Avoid Bugs or Issues:

To avoid bugs and issues while using SignHouse, we recommend that you:

• Keep your browser updated
• Avoid clearing your browser cache and cookies while using the platform as it may cause issues.
• Disable VPNs

Information to Provide When Reporting a Bug or Issue:

When reporting a bug or issue, it is important to provide as much information as possible to help us understand and resolve the issue. Information such as;

• The email address you use
• Date and time of the occurrence
• The feature in use or intended to be used when the issue occurred
• Details on steps taken before the issue occurred
• The device and browser used
• How is the result different from what is expected?
• What error message are you seeing on the screen?

Where to Report a Bug or Issue:

If you encounter any bugs or issues, please don't hesitate to contact our support team by sending an email to hello@usesignhouse.com. Alternatively, you can use the "Report a Bug" feature on our website to directly report any issues to our support team.

We trust that this guide will aid you in reporting any bugs or issues you may come across while using SignHouse.

Our support team is always available to assist you and provide solutions to any issues you may encounter.